FastComet’s customer service was good, but uneven. It’s one of only six companies who responded to our email inquiry, responding to all of our questions within an hour, and we had a pleasant time using the live chat. But when we called, FastComet’s phone rep struggled to communicate, took a long time to respond to our questions and, at one point, inexplicably began listing off different types of domain names (there are many and we hadn’t asked). Although the rep was friendly and eager to help, we ended up cutting the call short and turning to the site’s email support, live chat, and knowledge base instead, all of which are superb. If phone-based customer service is your top priority, we’d suggest GlowHost.
The first step in building your online presence is finding a web host, the company that will store your website's files on its servers and deliver them to your readers' and customers' browsers. Web hosting services offer varying amounts of monthly data transfers, storage, email, and other features. Even how you pay (month-to-month payments vs. annual payments) can be radically different, too, so taking the time to plot exactly what your company needs for online success is essential. Many of these companies also offer reseller hosting services, which let you go into business for yourself, offering hosting to your own customers without requiring you to spin up your own servers.