InMotion was one of our only top picks to not send us an email response to our queries. While we received all of the answers we needed from friendly phone and live chat reps, they didn’t go out of their way to help: If we had a question, they answered. If there was a natural follow-up question, they left it up to us to ask. That’s not a dealbreaker, but if you’re a beginner and attentive customer service is a priority for you, it’s something to keep in mind.
Many web hosts do include a website builder of some kind — whether a simple “fill out this form” tool that publishes a single page, or a more in-depth program with dozens of templates and customizations — but it’s not the focus of their business. An actual website builder, like SquareSpace or Weebly, will have the most robust set of tools to help you customize your website.
As with Bluehost, GreenGeeks also offers a variety of support options by phone and online. However, its response times aren’t as quick as Bluehost’s. The company's phone lines are only open Monday to Friday 9am – midnight and Saturday to Sunday 9am – 8pm and the expected response time for its emails is 15-20 minutes. Similarly, its live chat claims to be 24/7, but we were told agents were unavailable several times while trying it. Still, if you can tolerate a short wait, GreenGeeks does offer solid customer service once it gets back to you.
Shared web hosting is one cost effective way of launching your site because it has your site hosted alongside other people's businesses or blogs. By sharing resources, you save money but it can also slow down the performance of your site. People are used to sites loading near instantly nowadays and if your site is sluggish, it may put them off waiting around or clicking through links. Shared web hosting is fine if you're running a personal blog, but a bad idea if you have a growing business to develop online. First impressions count.
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Bandwidth is important for the performance of your website, so you want to make sure you have enough available to your domain to keep it functioning properly and improve the user experience. When it comes to things like shared hosting and even VPS hosting, you may have access to less bandwidth than you might with other options, but the provider you choose to get your service with may also have an impact on the amount of bandwidth you are allotted. Make sure to consider this before deciding on your provider to ensure you will have the resources you need.
Unlimited service offerings: Every company we reviewed claimed to offer unlimited services of some kind, most commonly storage and bandwidth. The web hosting industry is competitive, so companies will use this language to attract new customers. Know that unlimited never means infinite. Instead, each company has a predefined range of storage and bandwidth based on your plan. If you use more than your allotted amount, you may be required to upgrade your plan, or the company might suspend your account until usage decreases and the issues is addressed. Each company handles this differently, so it's important to look at the terms of service agreement before signing up.
If you're not sure of the type of hosting your business needs, you might want to start small, with shared Web hosting. You can always graduate to a more robust, feature-rich package of, say, VPS hosting or even dedicated hosting in the future. Unfortunately, some hosts don't offer all hosting types. Consider how much you expect to grow your website, and how soon, before you commit to anything longer than a one-year plan. It's worth spending the time up front to make sure that the host you select with is able to provide the growth you envision for your site, as switching web hosting providers midstream is not a trivial undertaking.