Regarding domain names expiration. There is no option to wait for the domain name to get expired and then register it again. In most cases domain “investors” will pick up these domain names or domain regisrars will keep them for the auction since they have to pay only ICANN fee which is 0.18$ for the domain name. Never assume that you will be the first one waiting for a domain name to expired. In the best case scenario you will just pay premium for in in an auction.
Support. This is tricky to evaluate. Because the quality of support sometimes varies from one support representative to the next, we kindly ask you to share your experience in the comments section for your host. Unfortunately this also attracts fake comments (sometimes from competitors, sometimes from the hosts themselves). We try to moderate but we reckon this is not 100% failsafe.

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