BlueHost has multiple 24/7 customer service platforms, including phone, email, and live chat. Bluehost’s help services are split into three departments — Sales, Tech Support, and Account Management — which are each further broken down into more specialized subdivisions. And if you want to avoid phone trees, you can easily call directly into the relevant divisions: It provides not one, but seven different contact numbers. New customer questions? There’s an extension for that. Questions about a plan? There’s an extension for that, too. And that’s in addition to BlueHost’s live chat and ticketed support system.
It's rare to find a web hosting provider that offers free trial periods, but luckily, money back guarantees are common. Typically, web hosts will allow you to sign up and purchase a plan, and if you find that what you bought isn't the right option for you, you can take advantage of the money back guarantee to receive a full refund of the fees you paid.
You also want a web host with 24/7 customer support—if not by phone, then at least by chat. Forums, knowledge bases, and help tickets are all well and good, but sometimes you just need to communicate with another human to get things ironed out as quickly as possible. That said, not all 24/7 customer support teams are equal. Companies like GoDaddy and Liquid Web boast incredibly knowledgeable and helpful customer support squads—a fact that we confirmed in our in-depth reviews of those web hosting services.
We looked for hosts that made it easy for shoppers to compare services by clearly listing service tiers, the differences between those tiers, and how much we could expect to pay for each. Companies were dinged for being misleading. For example, the incredibly low prices advertised on the front page were sometimes only an option if you signed up for a company’s longest-term contract, and some companies also tacked on a “setup fee” if you signed up for just a month-long contract. Other companies advertised special features that weren’t revealed to cost extra until we’d already signed up.
You can also host your website on WordPress.com, but that's different from the kind of hosting mentioned above. WordPress.com uses the same code from WordPress.org, but it hides the server code and handles the hosting for you. In that sense, it resembles entries in our online site builder roundup. It's a simpler but less flexible and customizable way to approach WordPress hosting. It's definitely easier, but if you want to tinker and adjust and optimize every aspect of your site, it might not be for you.